Certain browsers and ad-blockers can interfere with the subscription check-out process. This leads to a one-time purchase of the product, rather than a monthly subscription. Here is how to ensure you are purchasing the full subscription.
What Your Checkout Should Look Like
If you are purchasing a subscription, you will automatically be redirected to reoccuringcheckout.com to complete the purchase. Otherwise, you are only purchasing a single month of the product. Refer to the examples below.
![](https://cdn.shopify.com/s/files/1/0370/3422/9898/files/subscription-screens-01.png?v=1652457315)
Correct checkout screen for a subscription purchase
![](https://cdn.shopify.com/s/files/1/0370/3422/9898/files/subscription-screens-02.png?v=1652457315)
There has been an error processing your subscription. Pleased refer to the browser compatibility list below.
Shopify Compatible Browsers
Ensure you are purchasing the subscription from one of the Shopify-compatible browsers below. If you are still having issues, it may be an ad-blocking extension that is interfering with the checkout. Refer to your specific browser’s instructions on how to temporarily disable that extension prior to making the purchase.