Frequently Asked Questions

General Questions

  • When will I receive my box?

    When will I receive my Maker Box?
    When will I receive my Cryptid Crate?

  • How does billing work?

    Our memberships are re-billed on the 10th of each month for monthly plans or every other month for bi-monthly plans. You can manage your subscription by logging in here.
    If you need help cancelling or modifying your subscription, feel free to contact us at any time.

  • How much is shipping?

    US customers- If you happen to live in the US, your shipping is FREE!
    International customers- International plans ship globally for an additional fee which will be calculated based on your address and displayed at checkout. Please be aware that if you are purchasing from outside of the US, your country may charge extra duties or taxes on import and those are your responsibility.

  • How do I cancel my subscription or skip a month?

    You can manage your subscription at any time by logging in here, and selecting “Manage My Subscription”. Select the subscription you would like to update and scroll down to the desired option.
    Please Note: that changes made here will apply to future orders only. If you have an order that has been paid for, but not yet shipped, you will need to contact us to make the changes on the open order.

  • Why did I get a box if I cancelled my subscription?

    When you cancel your subscription, we ship the last box you paid for, then you will not receive any further renewal billings. We have found this is preferred by most customers.

  • What happens to undelivered packages?

    We ship all packages to the address provided. If your package is shipped to the address provided and returned to us, the customer is responsible for covering any additional shipping costs due to a returned package, such as invalid shipping address or failure to pick up package.

Maker Box

  • What is Maker Box?

    Maker Box is the low cost solution to trying new types of 3D printer filament as well as new manufacturers. If you see cool prints from others in different materials or want to experiment to get the best result, but can’t buy spools of every new filament you see, this is the box for you (pick the explorer plan!)

  • What is inside each box?

    Explorer and Easy plan boxes contain 4 samples, Everything contains 8, and Bi-Monthly contain 8 and 16 respectively (2 months worth).
    Each sample comes in a sealed re-closeable bag containing a desiccant to keep it fresh when it arrives to your door. Each bag has a label on it with manufacturer’s advised print settings and additional information to get you started right out of the box. In addition to the samples, we reach out to manufacturers of 3D printing accessories and other related products to get exclusive discounts for our Maker Box subscribers. Past discounts have included hardened nozzles, commercial build plates, and upgraded extruders.

  • How much filament do I receive with each sample?

    Each sample is roughly 16.5 meters in length. This is equivalent to about 50 grams of PLA, but will be lower weight for low density materials and higher weight for higher density materials like BronzeFill. We chose do to length instead of weight because some materials, such as metal filled ones, are a lot denser than your typical PLA. This would mean you would receive significantly less printing volume with the same weight of material.

  • When will I receive my box?

    Boxes ship on the last Tuesday before or on the 25th of every month. You will receive an email with tracking once our local USPS depot has sorted and scanned the lot of packages. Bi-monthly boxes ship out in February, April, June, August, October, and December. Our customers are always our number one priority and we are here to provide them with a stress-free experience. Please feel free to contact us with any questions or concerns about the status of your box.

Cryptid Crate

  • When will my crate ship?

    Crates are shipped via USPS. Cryptid Crate ships on the first of the month (excluding weekends and holidays.) Cryptid Crate Lite ships about 2 weeks later.

  • What is a cryptid?

    A cryptid is an animal that has yet to be recognized by the scientific community, i.e. Bigfoot, Sasquatch, Mothman, Jersey Devil, Nessie, UFO’s, Aliens, Ghosts and many more.

  • What’s in the box?

    A mix of fun Cryptid Themed items each month, the total value of which is more than you pay for the box! May include any combination of Collectibles, T-shirts, hats, socks, books, films and other misc. cryptozoology-themed items.

  • I missed a crate, are there extras I can buy?

    Extra Crates are available for purchase at while supplies last. Once extra crates are sold out, they’re gone for good, so don’t delay!

Pips Mountain

  • What’s in the Dice Calendar box?

    Each calendar guarantees one (1) matching seven-piece poly set, 23 other hand-picked dice of random sidedness (not just a bunch of d6’s), no factory seconds, and no boring standards. And don’t forget the SWAG! Aside from the 30 dice, you will receive all kinds of free swag- maybe a notepad, some stickers, a dice bag, candy. Even some discounts for related vendors!